LAST UPDATED: 31 JANUARY 2022
What information do we collect when you use our Website?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products when you participate in activities on the Website or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use.
Information you voluntarily provide using online forms, subscription forms or traditional communication may include the following:
- Name(s) and surname
- Phone number(s)
- Email address
- Subscription preferences
- Other similar information
In order for us to honour our contractual agreement with you, for example to fulfill an e-commerce order, we need to collect some mandatory information. If you fail or refuse to provide such information, you are prohibited from using our e-commerce service. Mandatory information we collect may include:
- Name(s) and surname
- Phone number(s)
- Email address
- Billing address
- Delivery address
- Other sales related information
All personal information that you provide to us must be true, current and accurate and you must notify us of any changes to such personal information. You warrant that this information does not impersonate or misrepresent any other person or entity nor otherwise misrepresent your association with anyone or anything.
Information automatically collected
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
The information we collect includes:
- Log and usage information
Log and usage information is service-related, usage, diagnostic and performance information our servers automatically collect when you access or use our Website. This data is recorded in log files and, depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity on the Website. Activity data may include the date/time stamps associated with your usage, pages and files visited, searches, features you use and device event information such as system activity, error reports – sometimes called ‘crash dumps’ – and hardware settings.
- Device information
We collect information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device information may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.
Why do we collect your information?
We use personal information collected via our Website for a variety of business purposes and process your personal information for these purposes relevant to our legitimate business interests, to enter into or perform a contract with you with your consent and/or for compliance with our legal obligations. The specific processing grounds we rely on are listed below.
We use the information we collect or receive:
- To post reviews
We post reviews on our Website that may contain personal information managed by a plugin called ‘Customer Reviews for WooCommerce’. The plugin includes integration with an external service to verify customer reviews. CusRev collects reviews from customers and verifies their authenticity. You can find information about CusRev‘s terms, privacy, and data protection policies on their website.
- Request feedback
We may use your information to request feedback and to contact you about your use of our Website.
- To enable user-to-user communications
We may use your information in order to enable user-to-user communications with each user’s consent.
- To facilitate account creation and customer support
We process information entered when you create an account online to buy our products in order for us to deliver those goods, process returns and provide you with information such as billing, customer support and resolving complaints.
- To send administrative information to you
We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions and policies.
- To protect our services
We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
Will your information be shared with anyone?
We may process or share your information that we hold based on the following legal basis:
We may process your information if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate interests
We may process your information when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a contract
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal obligations
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital interests
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Online reviews
Your reviews may be viewed by all users on the Website and may be publicly distributed outside the Website in perpetuity.
- Spam detection
Comments and online forms may be checked through an automated spam detection service provided by a plugin or a script to block spam submissions.
More specifically, we may need to process your information or share your personal information in the following situations:
- Business transfers
We may share or transfer your information during negotiations of any merger or sale of company assets, financing or acquisition of all or a portion of our business to another company.
- Vendors, consultants and other third-party service providers
We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to complete that project. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, courier services and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyse and track online activity to determine the popularity of certain content, pages or features. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Third parties your information may be shared with
We only share and disclose your information with the following third parties listed below. If we have processed your information based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section at the bottom of this page titled “How can you contact us about this notice?”.
- Web and mobile analytics
- Embedded content from other websites
We outsource card payments and therefore do not collect or process any payment information. Payment processors used may include:
PayFast is a South African payment processor that is PCI-DSS Level 1 Service Provider Compliant. Level 1 is the highest, and most stringent, of the PCI DSS PCI DSS stands for “Payment Card Industry Data Security Standard” and is a PASA (Payment Association of South Africa) regulation in South Africa. Please contact them directly if you have any payment processing questions. PayFast security protocols can be found here.
- EFT payments are also accepted.
How long do we keep your information?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe?
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
Do we collect information from minors?
We do not knowingly solicit information from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such information from our records. If you become aware of any information we may have collected from children under age 18, please contact us at email@example.com.
Access to your account is password protected and we advise that you do not disclose your password to anyone. Your user password should be held in strict confidence. In addition, we recommend you sign out of password-protected services at the end of your session. You are responsible for all actions taken with your login name and password.
Losing control of your password may mean loss of substantial control over your account. If your password has been compromised for any reason, you should immediately change your password. Log into your account on this site to change your Password and user preferences. Please contact us at firstname.lastname@example.org if you are unable to change your password.
What are your privacy rights?
If you are a resident in South Africa, you have the right to lodge a complaint to the Information Regulator here:
Cookies and similar technologies
Do we make updates to this notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. Should the change be deemed as significant, we will inform the user of these changes by means of a banner on the Website.
How can you review, update or delete the information we collected?
Based on the applicable laws of your country, you may request access to the personal information we collect from you, change that information or delete it in some circumstances. To request to review, update or delete your personal information, please contact us at the details below.
You may also at any time review or change the information in your registered account or terminate your account by:
- logging in to your registered account settings and updating your account;
- unsubscribing from any mailing lists by using the “Unsubscribe” link;
- contacting us using the contact information provided below and request that your account be removed.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files as part of a backup, to prevent fraud, troubleshoot problems, assist with any investigations and/or comply with legal requirements.
How can you contact us?
If you have questions or comments about this policy, please contact us at:
St Michael’s Park
Unit 13B, Ground Floor
St Michael’s Road